Shipping Policy

At Felion London, every order is reviewed and prepared carefully before dispatch. Below you’ll find details about preparation times, delivery estimates, and support related to your shipment.

Dispatch Schedule

• Orders placed before 4:00 PM GMT: prepared the same working day
• Preparation timeframe: 0–2 business days (Monday to Friday)
• Estimated delivery: 6–9 business days (Monday to Friday)
• Shipping cost: Complimentary delivery across the United Kingdom

Preparing Your Order

Once your purchase has been confirmed, our team begins preparing your order for shipment. Orders submitted before 4:00 PM GMT are generally handled on the same business day, while purchases made later may move into preparation on the following working day.

Please allow up to 2 business days for order preparation during busier periods.

Delivery Estimates

After dispatch, parcels are typically delivered within 6–9 business days depending on the destination and courier operations. Delivery times may occasionally vary due to high shipping demand, weather conditions, or regional service interruptions.

Complimentary UK Delivery

Felion London provides free shipping on all orders delivered within the United Kingdom. No minimum purchase is required.

Tracking Details

When your parcel leaves our facility, you’ll receive a confirmation email containing your tracking information. This allows you to monitor your shipment throughout the delivery process. You can track your order here: Track Your Order.

Making Changes to an Order

If you need to update or cancel your order, please contact us promptly at support@felionlondon.com.

Requests can usually be accommodated before the order enters processing. Once the parcel has been prepared or dispatched, changes may no longer be possible.

Damaged or Wrong Items

If your order arrives with damage or you believe you received the wrong item, please reach out to our support team with clear photos of the product and packaging.

We’ll review the issue and provide the appropriate next steps as quickly as possible.