FAQ

How long does delivery take?

Processing takes 0–2 business days and transit takes 6–9 business days after dispatch, so your order should arrive 6–11 business days after you place it. Business days are Monday to Friday, excluding UK bank holidays. These times are estimates, not guarantees. If your order is delayed, we will let you know. More in our Shipping Policy.

How much does delivery cost?

Standard delivery is free on every order, with no minimum spend. Nothing is added for delivery at checkout.

How can I track my order?

We email you a tracking link when your order is dispatched. A tracking page without updates in the first few days is normal. If your parcel has not arrived within the delivery estimate, or the tracking has not changed for several days, email info@felionlondon.com with your order number. If you order several items, they may arrive in separate parcels on different days, each with its own tracking link.

Can I return an item?

Yes. You can request a return within 30 days of delivery by emailing info@felionlondon.com. Items must be unworn and unwashed, with all tags still attached, and in their original packaging. Once we approve your return, we email you the returns address. Please never send a return to our registered address in the Netherlands. For change-of-mind returns and cancellations, you pay the return postage and it is not refunded. We recommend a tracked service. We do not charge a restocking fee or any administration fee. We refund you to your original payment method, in pounds sterling (GBP), within 14 days of receiving your return, or within 14 days of receiving your proof of posting if that is earlier. If an item arrives faulty or damaged, or is not what you ordered, email us your order number and photos, ideally within 7 days of delivery. We pay the return postage and you choose between a refund and a replacement. Full details, including your legal right to cancel within 14 days of receiving your order, are in our Refund Policy.

What sizes do you use?

All sizes on felionlondon.com are UK sizes. Check any measurements on the product page against a garment you already own and like the fit of; if you are between sizes or unsure, email us before you order and we will help. If the size doesn't work out, you can return it within 30 days of delivery.

Is paying on felionlondon.com secure?

Yes. Payments are processed through Shopify's secure checkout. We accept the payment methods shown at checkout, including major debit and credit cards via Shopify Payments. Payments go over an encrypted connection, and your card details go directly to the payment processor: we never see or store your full card number. All prices are in pounds sterling (GBP) and include VAT. More in our Payment Policy.

Where do you deliver, and where do orders ship from?

We deliver to addresses in the United Kingdom only: England, Scotland, Wales and Northern Ireland. Felion London has no shop or warehouse in the United Kingdom. Orders are shipped from our suppliers' warehouses overseas, in Asia. Felion London is run from the Netherlands, which is why delivery takes 6–11 business days.

How can I contact you?

Email info@felionlondon.com, or use the form on our contact page. We reply to every email within 24 hours on business days.

Company information

Felion London is a trading name of DG Group B.V. · Keurhorsterweg 6, 7065BR Sinderen, the Netherlands · Chamber of Commerce 42139031 · info@felionlondon.com

The Sinderen address is our registered company address. It is not a returns address and it is not open to visitors. We help by email only and reply to every email within 24 hours on business days. Business days are Monday to Friday, excluding UK bank holidays.