FAQ
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What is the order cut-off time for same-day processing?
Orders placed before 4:00 PM are processed the same day.
Is delivery free?
Shipping cost: Complimentary delivery across the United Kingdom
Is the return shipping free?
No, customers are responsible for return shipping costs.
Are there any restocking fees for returns?
Nope, no restocking fees here. Once we process and approve your return, you'll get your full refund back.
What should I do if I want to return my order outside the return period?
Returns must be initiated within 30 days of delivery. After 30 days, we are unable to accept returns.
Customer Support
Customer Services Hours:
Monday to Friday:
9:00 AM - 5:00 PM GMT
You can expect a response from our team within 24 business hours.
Email: support@felionlondon.com
Phone Number: +447403646909
Contact Form: Click Here
Store Name: Felion London
Business Address:
191 Abbeyfields Cl
London NW10 7EJ
United Kingdom