Privacy Policy

This Privacy Policy explains how Felion London collects, uses, and protects your information when you visit or make a purchase from our website.

Consent

By completing a transaction and providing your personal details, you agree to the collection and use of that information for order processing purposes.

If we intend to use your information for marketing or any additional purpose, we will request separate permission. You may withdraw your consent at any time by contacting us at support@felionlondon.com.

Information We Collect

When you place an order or interact with Felion London, we may collect details you provide such as your name, email address, billing information, and delivery address.

We also gather limited technical data automatically, including your IP address, browser type, and device information, which helps us maintain and improve website performance.

How Your Information Is Used

The information collected is used to process orders, manage payments, arrange delivery, and respond to customer enquiries.

If you opt in, we may also send updates, product news, or promotional emails related to Felion London.

Cookies & Tracking Technologies

Cookies are used to support core website functions, analyse traffic, and remember user preferences for a smoother browsing experience.

Some cookies may be provided by third-party tools. You can disable cookies through your browser settings, although certain features may not work as intended.

Third-Party Services

We work with external providers such as payment gateways and analytics platforms to operate our store effectively.

These providers only access the data required to perform their services and operate under their own privacy policies.

Data Sharing

Your personal information is not sold or exchanged for commercial purposes.

Information may only be shared when required by law or when necessary to protect our legal rights and enforce our store policies.

Data Security

We apply appropriate security measures, including encryption and secure systems, to help protect your personal information.

While no online transmission method is completely risk-free, we follow standard practices to reduce potential risks.

External Websites

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices, and we recommend reviewing their individual policies before providing any personal data.

Policy Updates

This Privacy Policy may be updated periodically. Any changes will be posted on this page and will take effect immediately upon publication.

If significant updates are made, we will highlight them so you remain informed about how your information is handled.