Return and Refund Policy

At Felion London, we aim to provide a straightforward returns process so you can place orders with assurance. If something isn’t right, you may request a return in line with the policy below.

Return Eligibility

• Return window: Returns are accepted within 30 days from the delivery date
• Item condition: Products must be unworn, unused, and returned with original tags and packaging
• Return postage: Shipping costs for returns are the responsibility of the customer
• Additional fees: Approved returns are not subject to restocking charges

How to Request a Return

To begin a return, please contact our support team at support@felionlondon.com within 30 days of receiving your order.

Include your order number along with a brief explanation of the reason for the return. Requests submitted outside the return period may not be accepted.

Return Instructions

• Authorisation: Items must be approved before being sent back
• Return details: Once accepted, we will provide the return address and further instructions
• Packaging: Please ensure items are packed carefully to help prevent damage during transport
• Shipping responsibility: Customers are responsible for arranging and covering return delivery costs

Refund Processing

After your return arrives and has been inspected, the refund will be issued to the original payment method used during checkout.

Please allow up to 7 business days for the refund process to be completed after approval.

Exchange Requests

If you would prefer a different size, colour, or item, contact us at support@felionlondon.com with your order details and the replacement item you would like.

Our team will guide you through the exchange process based on product availability.

Making Changes to an Order

If you need to update or cancel your order, please contact us promptly at support@felionlondon.com.

Requests can usually be accommodated before the order enters processing. Once the parcel has been prepared or dispatched, changes may no longer be possible.

Damaged or Wrong Items

If your order arrives with damage or you believe you received the wrong item, please reach out to our support team with clear photos of the product and packaging.

We’ll review the issue and provide the appropriate next steps as quickly as possible.

Additional Information

For more information regarding store policies and customer responsibilities, please review our Terms of Service.